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Video Professor Complaint - Refund trouble - refund on returned item
Video Professor Complaint

Video Professor Complaint

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Refund trouble - refund on returned item


I foolishly order Video Professor 's trial offer back in early Feb. I returned the product within the time frame and was promised my account would be refunded within 15 days. I called and was told it takes a month to process refunds, which is hogwash, because I've worked retail and it doesn't take that long. The woman I spoke to was very rude, so I asked to speak with her supervisor. Said supervisor, Ryan was even ruder! Now when you called either number you get a recording, which says they are going to online support only and please be patient. Well my patience is at an end! I am unemployed and that $390.00 is needed to pay bills. Can you please help me?


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